Fusion HCM Product Support – Oracle Support Services Customer Support Analyst
“At Oracle Fusion, we deliver HCM management solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.
Fusion HCM Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting early adopters and new customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be.
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. This work includes:
Work directly with Customers for:
*Advising on complex use of Oracle products
*Resolving highly complex and mission-critical issues
*Manage highly complex and critical customer issues
*Serve as Situation Manager on highly sensitive issues
*Consult with Management in directing resolution of critical Customer situations
*Knowledge gain and sharing – achieve knowledge transfer with teammates through development and delivery of formal team training sessions formal mentoring for promoting the technical and professional development of others creation/review of Knowledge Articles.
Operations Management:
*Analyze work load, determine best practices and implement changes to improve productivity.
*Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools / utilities etc.
Participate and drive initiatives that:
*Improve overall product and documentation quality
*New products/releases testing and Support Readiness
*Beta programs
*Customer service improvement
Salary:Not Disclosed by Recruiter
Industry: IT Software, Software Services
Functional Area: ERP, CRM
Role Category:Programming & Design
Role:System Analyst
Keyskills:Fusion HCM- Oracle Apps HRMS Technical / Techno Functional
The post Fusion Hcm- Oracle Apps Hrms Technical / Techno Functional appeared first on JobGive | Hyderabad Fresher Jobs | Bangalore Fresher jobs | Chennai Fresher Jobs | Mumbai Fresher Jobs | Delhi Fresher Jobs | Pune Fresher jobs.
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